Case Study: The First Year Out, What to Expect and How to Measure Success
Hear first-hand about the challenges and successes achieved in the early implementation stage of a SSO. What does success look like? How do you measure it? What unexpected challenges were encountered before and after launch? This presentation shares insights on what you should expect in your first year out, as well as what your next steps should be.
Dan Davidson, Vice President, Equifax, additionally presents on:
- Setting up KPIs and metrics to monitor performance
- Effectively identifying and resolving performance gaps
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