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How Coca-Cola Survives Change, Reduces Costs, Adds Value and Satisfies Their Customers

How Coca-Cola Survives Change, Reduces Costs, Adds Value and Satisfies Their Customers

It is critical to keep adding value to your shared service center, but maximizing efficiency and adding value is easier said than done. Coca-Cola has refined the process. We interviewed Karen Dobson, Director of Financial Support Services at Coca-Cola Enterprises, to get advice on surviving change, reducing costs, adding value and satisfying customers.


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