Brad DeMent, Partner at ScottMadden, has a few keys to his success: First, prove yourself to the business units and gain their trust. Secondly, make sure your Shared Services Center avoids stagnation due to fear of failure.
It is critical to keep adding value to your shared service center, but maximizing efficiency and adding value is easier said than done. Coca-Cola has refined the process. We interviewed Karen Dobson, Director of Financial Support Services at Coca-Cola Enterprises, to get advice on surviving change, reducing costs, adding value and satisfying customers.
The diversity of customers now trialing and adopting Intelligent Automation exposes the complexity and challenges of doing it right—from small pilots and discrete sub-process deployments to, increasingly,major transformation programs claiming RPA at the core. Take a look at this interview with global insurer Allianz to see how they went about implementing RPA.