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Main Conference–Day 1

9:15 AM - 9:30 AM Chairman's Welcome

Brad DeMent, Partner, ScottMadden, Inc.

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Brad DeMent

Partner
ScottMadden, Inc.

9:30 AM - 10:15 AM Agility in Action—Why You Should Run Your FSSO Like a FinTech Start-Up

10:15 AM - 11:00 AM CASE STUDY: How a Hybrid Approach Has Transformed Shared Services at Brinks

Augusto Solares, Head of Brinks Shared Services Center, Brinks

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Augusto Solares

Head of Brinks Shared Services Center
Brinks

11:00 AM - 12:00 PM Technology Demo Drive


Sponsored by: Direct Commerce

Sponsored by: FiServ

Sponsored by: Redwood

Sponsored by: ScottMadden

Sponsored by: Concur

Sponsored by: Softomotive

Sponsored by: IOFM

Sponsored by: Hanse Orga Group

Sponsored by: Promapp

Sponsored by: PAYBOX

12:00 PM - 12:45 PM PANEL: What Questions Should You Be Asking to Move Up the Value Chain?

Katherine Williams, SVP and CFO, AREVA, Inc. John Nderitu, Staff VP, Business Improvement, Anthem, Inc.

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Katherine Williams

SVP and CFO
AREVA, Inc.
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John Nderitu

Staff VP, Business Improvement
Anthem, Inc.

12:45 PM - 1:45 PM Networking Luncheon

Process Improvement Clinics


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Jonathan Kepets

Managing Director and Global Head of Business Analysis & Reporting
Cantor Fitzgerald

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Hollie Ober

Service Delivery Director, N.A. Shared Services
PepsiCo, Inc.
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Shivani Sharma

Senior Director of Governance & Service Management
McKesson Corp.
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Shivani Sharma

Senior Director of Governance & Service Management
McKesson Corp.
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Hollie Ober

Service Delivery Director, N.A. Shared Services
PepsiCo, Inc.

TRACK A: NORTH AMERICAN FOCUS

2:45 PM - 3:30 PM The Intersection of Service Delivery and Operational Excellence

Biswajit Dasgupta, VP, Quality & Operational Excellence, Fidelity Personal Investing

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Biswajit Dasgupta

VP, Quality & Operational Excellence
Fidelity Personal Investing

TRACK A: NORTH AMERICAN FOCUS

3:00 PM - 3:15 PM Afternoon Refreshments Break

TRACK A: NORTH AMERICAN FOCUS

3:45 PM - 4:30 PM CASE STUDY: Lockheed Martin’s Acquisition of Sikorsky Aircraft Company

Kathleen Cutler, Sr Manager, EBS Global Financial Services, Lockheed Martin Corp.

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Kathleen Cutler

Sr Manager, EBS Global Financial Services
Lockheed Martin Corp.

TRACK B: GLOBAL FOOTPRINT

2:45 PM - 3:30 PM T&E Automation


Sponsored by: Concur

TRACK B: GLOBAL FOOTPRINT

3:00 PM - 3:15 PM Afternoon Refreshments Break

TRACK B: GLOBAL FOOTPRINT

3:45 PM - 4:30 PM CASE STUDY: Rebooting GBS at Levi Strauss & Co.—What Version 2.0 Aims to Accomplish

Bryan Ternes, Vice President of Finance, Global Business Services, Levi Strauss & Co.

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Bryan Ternes

Vice President of Finance, Global Business Services
Levi Strauss & Co.

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Aruna Ranganathan

Business Leader, Advanced Analytics
Mastercard
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Misty Thorpe

Business Leader, GBSC Accounting Services
Mastercard

5:15 PM - 6:15 PM Welcome Reception